Customer Care Specialist — Master First-Contact Resolution

Neksjob Philippines; Davao del Sur; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative to handle inquiries via phone, email, and chat. You will address product information, resolve technical issues, and guide customers through procedures with a focus on accuracy and courtesy.

Ideal candidates have at least 6 months of call center experience, strong communication and listening skills, and basic computer proficiency. The role offers an immediate opening and monthly compensation in the 25k–30k range.

Qualifications

• At least 6 months call center experience.
• Excellent communication skills with clear articulation.
• Ability to handle inbound calls, email and chat effectively.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide troubleshooting in a professional manner.
• Resolve issues to achieve first-contact resolution.
• Keep customer records updated and document all interactions.

Skills

Customer service

Communication skills

Listening skills

Basic computer proficiency

Job description

Neksjob Philippines is seeking a Customer Service Representative to handle inquiries via phone, email, and chat. You will address product information, resolve technical issues, and guide customers through procedures with a focus on accuracy and courtesy.

Ideal candidates have at least 6 months of call center experience, strong communication and listening skills, and basic computer proficiency. The role offers an immediate opening and monthly compensation in the 25k–30k range.