Residential Care Chat Specialist | Customer Success

FPS Innovation Labs; Davao City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Lucrative compensation

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Job summary

FPS Innovation Labs is seeking an Operations – Davao-based Residential Care Chat Representative to deliver exceptional customer service. The role focuses on resolving inquiries with high satisfaction, meeting performance metrics, and documenting interactions accurately.

Ideal candidates have 1–2 years in a call center, billing experience, and basic Internet troubleshooting skills. This on-site position in Davao, Philippines offers competitive compensation and growth opportunities within FPS.

Qualifications

• 1–2 years of call center experience, inbound telecommunications preferable.
• Billing experience in a call center environment is required.
• Knowledge in basic Internet troubleshooting is a must.

Responsibilities

• Maintain a high level of customer satisfaction across all interactions.
• Deliver customer experience that meets key metrics including Customer Satisfaction (NPS/OSAT), FCR, and AHT.
• Accurate note documentation for all customer interactions.
• Effectively convert detractors to promoters and expand relationships with existing customers.
• Understand market behavior and Frontier's competitive offers and align solutions accordingly.
• Follow procedures and escalation paths to resolve issues efficiently.

Skills

Communication skills

Customer service

Negotiation

Goal oriented

Flexible

Language skills

Telecommunications knowledge

Education

Senior High School or equivalent

Tools

Windows OS

Job description

FPS Innovation Labs is seeking an Operations – Davao-based Residential Care Chat Representative to deliver exceptional customer service. The role focuses on resolving inquiries with high satisfaction, meeting performance metrics, and documenting interactions accurately.

Ideal candidates have 1–2 years in a call center, billing experience, and basic Internet troubleshooting skills. This on-site position in Davao, Philippines offers competitive compensation and growth opportunities within FPS.