Resident Relations Assitant

Eton Properties Management Corporation; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Eton Property Management Corporation is seeking a Resident Relations Assistant to join our team in Metro Manila. You will be the first point of contact for residents and clients, delivering exceptional service, handling inquiries, and supporting the property management team.

This full-time onsite role requires a bachelor's degree and at least one year of relevant experience in reception or customer service.

Qualifications

• Bachelor's degree in any four-year course.
• At least 1 year of relevant experience in reception, concierge, customer service, or resident relations.
• Excellent verbal and written communication with diverse stakeholders.
• Strong customer service orientation with a warm, courteous demeanor.
• Highly organized and able to manage multiple tasks in a fast-paced environment.
• Willing to work a four-day workweek with 12-hour shifts in Metro Manila.

Responsibilities

• Serve as the first point of contact and brand ambassador, delivering exceptional service.
• Respond promptly to inquiries and service requests, escalating complex issues.
• Build relationships with residents and visitors to maintain a welcoming environment.
• Manage incoming/outgoing correspondence, parcels, and deliveries.
• Provide administrative support to the property management team.
• Promote EPMC services and community initiatives.
• Support emergency response and business continuity during disruptions.
• Ensure compliance with policies and contribute to continuous improvement.

Skills

Reception

Concierge

Customer Service

Resident Relations

Front Office

Microsoft Office

Office Communications

Education

Bachelor's degree in any four-year course

Tools

Microsoft Office

Job description

Go Beyond. Care Beyond. Grow Beyond.

Some careers go beyond managing properties—they create exceptional experiences, build lasting relationships, and help communities thrive every day.

At Eton Property Management Corporation (EPMC), we believe that great communities are built not only through quality developments but also through exceptional property management. As the property management arm of Eton Properties Philippines Inc., we are committed to delivering safe, sustainable, and well-managed residential, office, retail, and mixed-use developments where people can live, work, and thrive.

Behind every well-managed property is a team of dedicated professionals who are passionate about customer experience excellence, operational efficiency, and creating positive experiences for our tenants, clients, and communities.

We are currently looking for a Resident Relations Assistant to join our team.

In this role, you'll have the opportunity to contribute your expertise, collaborate with passionate professionals, and make a meaningful impact while advancing your career in a dynamic and service-driven organization.

What You'll Do

As the Resident Relations Assistant, you will:

• Serve as the first point of contact and brand ambassador of Eton Property Management Corporation (EPMC), delivering exceptional customer service and creating a positive experience for residents, tenants, guests, and clients.

• Respond promptly and professionally to resident and client inquiries, concerns, and service requests, resolving routine matters and escalating complex issues to the appropriate personnel or the Building Manager.

• Build strong relationships with residents and visitors by providing courteous assistance and maintaining a welcoming, service-oriented environment.

• Manage the receiving, recording, and distribution of incoming and outgoing correspondence, parcels, and courier deliveries.

• Provide administrative and operational support to the property management team, including coordination of office and customer service-related activities.

• Promote EPMC's services, programs, and community initiatives while enhancing resident engagement and satisfaction.

• Support emergency response and business continuity efforts during operational disruptions, including power outages, water interruptions, typhoons, and other emergencies.

• Ensure compliance with company policies, service standards, and operational procedures while contributing to the continuous improvement of customer experience.

What You'll Bring

To thrive in this role, you'll bring the following qualifications, skills, and experience:

• A Bachelor's degree in any four-year course.

• At least 1 year of relevant experience in Reception, Concierge, Customer Service, Resident Relations, Front Office, or a similar customer-facing role.

• Excellent verbal and written communication skills with the ability to interact professionally with diverse stakeholders.

• Strong customer service orientation with a warm, courteous, and professional demeanor.

• Excellent interpersonal skills with the ability to build positive relationships and effectively address customer inquiries and concerns.

• Highly organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

• Proficient in Microsoft Office applications and other office productivity tools.

• Willing to work on a four-day workweek with 12-hour shifts, be assigned to properties within Metro Manila, and provide shift coverage as operationally required.

Location: Within Metro Manila

Work Setup: Full-Time Onsite

Candidates whose qualifications better match another opportunity within the organization may also be considered for alternative roles.

Why Go Beyond with EPMC?

At EPMC, your career is about more than managing properties—it's about creating environments where people feel safe, connected, and proud to belong. We empower our people to deliver service excellence, continuously improve, and make a positive impact on the communities we manage.

Joining EPMC means you'll:

• Create meaningful experiences by delivering exceptional service and contributing to safe, sustainable, and thriving communities.

• Grow with purpose through continuous learning, career development opportunities, and meaningful work that challenges you to go beyond.

• Thrive in a collaborative culture where integrity, teamwork, accountability, and customer focus empower you to succeed and make a lasting impact.

Go Beyond. Deliver Excellence. Grow Your Career. Make Every Community Thrive.

Explore career opportunities at www.etonproperties.com.ph/careers

Eton Property Management Corporation is committed to fostering an inclusive workplace where every employee is respected, valued, and empowered to succeed. We believe that diverse perspectives strengthen our teams, innovation drives better service, and continuous learning enables our people to grow alongside the communities we proudly manage.