Admin & Customer Service Representative | Hybrid | Baguio | Up to 25K

Emapta; Baguio; Hybrid; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Night differential pay

Hybrid work arrangement

HMO coverage with dependent option

Job summary

Emapta is recruiting an Admin and Customer Service Representative in Baguio to support U.S.-based clients. You will handle customer inquiries, manage tickets, and coordinate with a Chicago-based Community Manager while delivering excellent service and organized administration.

The role requires at least 2 years of CSR experience, strong English communication, and proficiency with Google Workspace. A hybrid setup in Baguio is offered with growth opportunities and benefits.

Qualifications

• At least 2 years of experience as a Customer Service Representative or similar role.
• Excellent written and verbal English communication skills.
• Proficiency with Google Workspace and web-based tools.
• Willingness to work night shift
• Strong organizational skills and attention to detail.
• Strong multitasking and independent work capabilities.
• Strong communication and collaboration skills with a team-oriented mindset.

Responsibilities

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle U.S. customer and vendor calls through IP telephony.
• Communicate operational needs with U.S. clients and vendors.
• Deliver exceptional customer service as the first point of contact.
• Manage and update service tickets through the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Support daily operations across an assigned property portfolio.
• Resolve association requests through an online ticketing system.
• Research and resolve AR/AP payment issues.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature through DocuSign.

Skills

English communication

Night shift willingness

Organizational skills

Multitasking

Team collaboration

Independent work

Tools

Google Workspace

Web-based tools

Job description

Power Smarter Community Operations Through Responsive Client Support

Keep communities running smoothly by turning every request into reliable support. Join Emapta as an Admin and Customer Service Representative and connect property owners, vendors, and management teams through responsive service and organized administration. Build valuable community property management expertise and take your global business support career further without leaving the Philippines.

Your Global Support Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Hybrid, Baguio
• Salary: PHP 20,000 - PHP 25,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of experience as a Customer Service Representative
• Excellent written and verbal English communication skills
• Strong proficiency in Google Workspace and web-based tools
• Willingness to work a night shift with a flexible schedule
• Strong organizational skills and attention to detail
• Strong multitasking and independent work capabilities
• Strong communication and collaboration skills with a team-oriented mindset

Your Daily Tasks

Customer Service and Communication

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle U.S. customer and vendor calls through IP telephony.
• Communicate operational needs with U.S. clients and vendors.
• Deliver exceptional customer service as the first point of contact.

Ticket and Operations Management

• Manage and update service tickets through the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Support daily operations across an assigned property portfolio.
• Resolve association requests through an online ticketing system.

Documentation and Administrative Support

• Research and resolve accounts receivable (AR) and accounts payable (AP) payment issues.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature through DocuSign.

About the Client

Our client is a U.S.-based staffing and business support company specializing in community and property management. They provide dedicated professionals who integrate directly into clients' teams, systems, and daily operations. Their services support customer communication, administrative tasks, accounting, vendor coordination, and property management workflows. With teams operating across the United States and the Philippines, they help community management companies strengthen efficiency and service delivery while creating long-term careers through structured training, mentorship, professional development, and advancement opportunities.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.