Resident Experience Specialist (4‑Day Week)

Eton Properties Management Corporation; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Eton Property Management Corporation is seeking a Resident Relations Assistant to join our team in Metro Manila. You will be the first point of contact for residents and clients, delivering exceptional service, handling inquiries, and supporting the property management team.

This full-time onsite role requires a bachelor's degree and at least one year of relevant experience in reception or customer service.

Qualifications

• Bachelor's degree in any four-year course.
• At least 1 year of relevant experience in reception, concierge, customer service, or resident relations.
• Excellent verbal and written communication with diverse stakeholders.
• Strong customer service orientation with a warm, courteous demeanor.
• Highly organized and able to manage multiple tasks in a fast-paced environment.
• Willing to work a four-day workweek with 12-hour shifts in Metro Manila.

Responsibilities

• Serve as the first point of contact and brand ambassador, delivering exceptional service.
• Respond promptly to inquiries and service requests, escalating complex issues.
• Build relationships with residents and visitors to maintain a welcoming environment.
• Manage incoming/outgoing correspondence, parcels, and deliveries.
• Provide administrative support to the property management team.
• Promote EPMC services and community initiatives.
• Support emergency response and business continuity during disruptions.
• Ensure compliance with policies and contribute to continuous improvement.

Skills

Reception

Concierge

Customer Service

Resident Relations

Front Office

Microsoft Office

Office Communications

Education

Bachelor's degree in any four-year course

Tools

Microsoft Office

Job description

Eton Property Management Corporation is seeking a Resident Relations Assistant to join our team in Metro Manila. You will be the first point of contact for residents and clients, delivering exceptional service, handling inquiries, and supporting the property management team.

This full-time onsite role requires a bachelor's degree and at least one year of relevant experience in reception or customer service.