Resident Manager: Elevate Guest Experience & Operations

Shangri-La Group; Manila; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

Shangri-La The Fort, Manila, seeks a Resident Manager to oversee day-to-day hotel operations, ensuring alignment with policy and brand standards. You will lead guest-focused service, drive profitability, and mentor teams to deliver exceptional outcomes at a premier Manila property.

The role demands strategic thinking, strong leadership, and a commitment to maintaining the highest standards in a luxury, urban hotel environment with close collaboration across departments.

Qualifications

• 5+ years of experience as Resident Manager in a similar-sized hotel.
• Strong organizational, planning and operational management skills.
• Experience with quality improvement initiatives in international hotel operations.
• Proven leadership: motivate, coach, mentor, build high-performing teams.
• Proactive, self-motivated, results-oriented with initiative.
• Maintain high professional standards and uphold brand standards.
• Excellent interpersonal and communication skills with guests and stakeholders.

Responsibilities

• Manage day-to-day hotel operations in line with policy and brand standards.
• Maximize profitability through revenue generation and productivity.
• Ensure enhanced guest satisfaction by creating personalized experiences.
• Foster development of people through coaching and mentoring.
• Represent the hotel with internal and external guests.

Skills

Leadership

Interpersonal skills

Communication skills

Team management

Coaching/mentoring

Strategic planning

Job description

Shangri-La The Fort, Manila, seeks a Resident Manager to oversee day-to-day hotel operations, ensuring alignment with policy and brand standards. You will lead guest-focused service, drive profitability, and mentor teams to deliver exceptional outcomes at a premier Manila property.

The role demands strategic thinking, strong leadership, and a commitment to maintaining the highest standards in a luxury, urban hotel environment with close collaboration across departments.