Resident Access & Scheduling Specialist

SOVA; Philippines; Remote; PHP 360,000 - 480,000; Full time

Job summary

SOVA in the Philippines is seeking a Scheduling Coordinator to manage resident access and appointment coordination across multiple sites. You will book, confirm and update customer appointments using approved systems, contact residents for availability, and issue readiness communications to minimize no-shows.

Ideal candidates have a Bachelor’s in Business Administration and proven experience in scheduling and customer service.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in scheduling, appointment coordination and customer service.
• Proven track record managing appointments and bookings.
• Strong communication skills for calls, confirmations and follow-ups.
• Proficient with Microsoft Office, CRM and scheduling tools.

Responsibilities

• Coordinate resident access and appointment scheduling across allocated MDU sites.
• Book, confirm and update customer appointments using scheduling systems and portals.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor booking portal activity and identify exceptions or outliers.
• Manage reschedules and cancellations and keep all parties updated.
• Coordinate with field teams to align timing with capacity and site conditions.
• Maintain records of appointments, interactions, portal activity and outcomes.
• Escalate missed appointments or conflicts to management for action.
• Support preparation of appointment reports and status updates.

Skills

Scheduling

Appointment coordination

Customer service

Administration

Multitasking

Communication

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

SOVA in the Philippines is seeking a Scheduling Coordinator to manage resident access and appointment coordination across multiple sites. You will book, confirm and update customer appointments using approved systems, contact residents for availability, and issue readiness communications to minimize no-shows.

Ideal candidates have a Bachelor’s in Business Administration and proven experience in scheduling and customer service.