Appointment Scheduler WeConnect Technology Philippines Inc.

SOVA; Philippines; Remote; PHP 360,000 - 480,000; Full time

Job summary

SOVA in the Philippines is seeking a Scheduling Coordinator to manage resident access and appointment coordination across multiple sites. You will book, confirm and update customer appointments using approved systems, contact residents for availability, and issue readiness communications to minimize no-shows.

Ideal candidates have a Bachelor’s in Business Administration and proven experience in scheduling and customer service.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in scheduling, appointment coordination and customer service.
• Proven track record managing appointments and bookings.
• Strong communication skills for calls, confirmations and follow-ups.
• Proficient with Microsoft Office, CRM and scheduling tools.

Responsibilities

• Coordinate resident access and appointment scheduling across allocated MDU sites.
• Book, confirm and update customer appointments using scheduling systems and portals.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor booking portal activity and identify exceptions or outliers.
• Manage reschedules and cancellations and keep all parties updated.
• Coordinate with field teams to align timing with capacity and site conditions.
• Maintain records of appointments, interactions, portal activity and outcomes.
• Escalate missed appointments or conflicts to management for action.
• Support preparation of appointment reports and status updates.

Skills

Scheduling

Appointment coordination

Customer service

Administration

Multitasking

Communication

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

TASKS:

• Coordinate resident access and appointment scheduling across allocated MDU sites in line with program priorities, installation plans and customer readiness status.
• Book, confirm and update customer appointments using approved scheduling systems, the customer booking portal, trackers and workflows.
• Contact residents and relevant stakeholders to confirm availability, access arrangements, appointment requirements and attendance expectations.
• Issue appointment reminders, readiness checks and pre-visit communications to support successful attendance and reduce preventable no-shows or access failures.
• Monitor customer booking portal activity to ensure bookings are progressing as expected and identify exceptions, failures, duplicate bookings, incomplete requests or other outliers requiring manual review.
• Manage reschedules, cancellations and appointment changes in a timely and professional manner, ensuring all affected parties are updated.
• Coordinate closely with installers, field teams, delivery coordinators and internal stakeholders to align appointment timing with operational capacity and site conditions.
• Maintain accurate records of scheduled appointments, customer interactions, portal activity, confirmations, changes, outcomes and follow-up actions in approved systems.
• Monitor daily and forward appointment activity to identify booking conflicts, missed appointments, access issues, readiness gaps or emerging delivery risks.
• Escalate missed appointments, repeated reschedules, customer risks, access constraints, portal exceptions or scheduling conflicts to the appropriate manager or team for action.
• Support the preparation of appointment reports, status updates, action lists and scheduling summaries as required.
• Work collaboratively with engagement, communications, delivery and customer support teams to ensure the customer journey is coordinated and well managed.
• Contribute to continuous improvement by identifying recurring scheduling issues, portal failure points or process improvements that would improve customer readiness and installation success.

REQUIREMENTS:

• Bachelor’s degree in Business Administration or any related field.
• Experience in scheduling, appointment coordination, customer service, administration, project support, or a similar operational role.
• Proven experience managing appointments, bookings, and customer scheduling activities.
• Strong customer service and communication skills, including handling calls, confirmations, rescheduling, and follow-ups.
• Proficient in Microsoft Office, CRM platforms, scheduling tools, and workflow systems.
• Ability to manage multiple priorities and adapt to changing schedules and customer needs.
• Experience coordinating with field teams or operational stakeholders is an advantage.
• Background in telecommunications, utilities, infrastructure, property, or service delivery is an advantage.
• Familiarity with digital booking systems, online customer portals, and workflow tools is an advantage.