Patient Experience & Scheduling Specialist

Private Advertiser; Quezon City; On-site; PHP 260,000 - 420,000; Full time

Job summary

Private Advertiser in Quezon City, Metro Manila, is seeking a Patient Coordinator to join our healthcare administration team. This full-time role is the vital link between patients, clinicians, and admin staff, ensuring smooth experiences from first contact to treatment completion.

You will schedule appointments, remind patients, manage inquiries, protect patient confidentiality, and support clinic operations with empathy and professionalism.

Qualifications

• Proven experience in patient-facing or customer service roles.
• Healthcare or medical setting experience preferred.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with EHR and medical office software.
• Commitment to patient confidentiality and privacy.
• Empathetic, professional demeanor with strong interpersonal skills.
• Flexible and adaptable to clinic needs and procedures.

Responsibilities

• Schedule patient appointments and manage the clinic calendar.
• Send appointment reminders, follow-ups, and pre-visit instructions.
• Facilitate communication between patients and clinical staff.
• Maintain confidentiality and comply with privacy regulations.
• Contribute to a positive clinic environment with professional interactions.
• Handle incoming calls and inquiries via multiple channels.

Skills

Organisational skills

Multitasking

Excellent communication

Professional demeanor

Empathy

Adaptability

Sales background (preferred)

Tools

EHR systems

Medical office software

Job description

Private Advertiser in Quezon City, Metro Manila, is seeking a Patient Coordinator to join our healthcare administration team. This full-time role is the vital link between patients, clinicians, and admin staff, ensuring smooth experiences from first contact to treatment completion.

You will schedule appointments, remind patients, manage inquiries, protect patient confidentiality, and support clinic operations with empathy and professionalism.