Patient Experience Coordinator & Scheduling Pro

VA Masters; Imus; On-site; PHP 268,000 - 402,000; Full time

Job summary

VA Masters in the Philippines seeks a meticulous Medical Administrative Assistant to manage front-office tasks and patient coordination. You will schedule appointments, verify insurance benefits, keep records current, and communicate clearly with patients and insurers in professional English.

The role emphasizes data accuracy, confidentiality, and the ability to handle a high volume of outreach while supporting daily practice operations.

Qualifications

• Proven history in patient scheduling or medical front-office administration.
• Experience verifying insurance eligibility and benefits.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a professional phone manner.
• Strong data entry accuracy and attention to confidentiality.

Responsibilities

• Set, rebook, and coordinate patient appointments across the practice calendar.
• Send confirmations and reminders; follow up on unconfirmed or missed appointments.
• Verify insurance eligibility and benefits before visits; record coverage details.
• Maintain accurate patient records and documentation.
• Handle inbound patient calls, emails, and messages promptly and professionally.
• Conduct outbound outreach for confirmations and information requests.
• Reach out to patients due for follow-up visits or recalls.
• Monitor incomplete documentation and verify missing information.
• Provide general administrative support to keep daily workflows running smoothly.
• Escalate clinical questions to the appropriate team member.

Skills

Patient scheduling

Insurance eligibility verification

EMR/EHR systems

English communication

Data entry accuracy

Outbound calls

Confidentiality

Independent work

Tools

EMR/EHR software

Practice management software

Job description

VA Masters in the Philippines seeks a meticulous Medical Administrative Assistant to manage front-office tasks and patient coordination. You will schedule appointments, verify insurance benefits, keep records current, and communicate clearly with patients and insurers in professional English.

The role emphasizes data accuracy, confidentiality, and the ability to handle a high volume of outreach while supporting daily practice operations.