Remote Customer Service & Scheduling Manager

RemoteVA PH; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RemoteVA PH is seeking an experienced Customer Service Manager to handle inbound calls, provide accurate estimates, schedule service appointments, and coordinate jobs with technicians. The role requires excellent English communication, strong customer service skills, and proven sales experience, all in a fully remote Philippines setup.

You will lead customer interactions, ensure accurate pricing discussions, and drive bookings while maintaining high service standards.

Qualifications

• Previous experience in customer service, sales, appointment setting, or a similar role.
• Strong spoken and written English communication skills.
• Confident and professional phone manner.
• Experience providing estimates or discussing pricing with customers is preferred.
• Strong sales and persuasion skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office.
• Able to work independently in a remote environment.
• Reliable internet connection and a suitable work-from-home setup.
• Gender: Open to all qualified candidates.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Understand customer needs and provide accurate service estimates over the phone.
• Explain services, pricing, and available options clearly to customers.
• Schedule and book jobs for technicians based on customer needs and availability.
• Coordinate appointments and communicate job details with technicians.
• Follow up with customers regarding appointments, estimates, and service inquiries.
• Use sales techniques to convert inquiries into booked jobs.
• Maintain accurate customer and appointment information.
• Handle customer concerns and provide effective solutions.
• Perform administrative and data-entry tasks using Microsoft Office.
• Deliver excellent customer service while meeting sales and booking goals.

Skills

Customer service

Sales

English communication

Organization

Remote work

Tools

Microsoft Office

Job description

RemoteVA PH is seeking an experienced Customer Service Manager to handle inbound calls, provide accurate estimates, schedule service appointments, and coordinate jobs with technicians. The role requires excellent English communication, strong customer service skills, and proven sales experience, all in a fully remote Philippines setup.

You will lead customer interactions, ensure accurate pricing discussions, and drive bookings while maintaining high service standards.