Resident Appointment Coordinator

WeConnect Technology Philippines Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

WeConnect Technology Philippines Inc. is seeking a Scheduling Coordinator to manage resident access and appointment coordination for multiple sites. You will book, confirm and update customer appointments, contact residents and stakeholders, and send reminders to ensure successful attendance.

The role requires strong communication, multitasking, and proficiency with CRM and scheduling tools. Experience in scheduling and customer service, a Bachelor's degree in Business Administration, and the

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in scheduling, appointment coordination or customer service.
• Proven experience managing appointments and bookings.
• Strong customer service and communication skills.
• Proficient with Microsoft Office, CRM, scheduling tools.

Responsibilities

• Coordinate resident access and appointment scheduling across MDU sites.
• Book, confirm and update customer appointments using scheduling systems.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor portal activity and identify booking exceptions requiring review.
• Manage reschedules, cancellations and changes professionally.
• Coordinate with installers and field teams to align timing with capacity.
• Maintain records of scheduled appointments and outcomes in approved systems.
• Escalate missed appointments and scheduling conflicts to management.
• Prepare appointment reports and scheduling summaries as required.
• Collaborate with engagement, communications and customer support teams.
• Contribute to process improvements for better readiness and installation success.

Skills

Scheduling

Customer service

Administration

CRM platforms

Microsoft Office

Ability to manage multiple priorities

Communication skills

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

WeConnect Technology Philippines Inc. is seeking a Scheduling Coordinator to manage resident access and appointment coordination for multiple sites. You will book, confirm and update customer appointments, contact residents and stakeholders, and send reminders to ensure successful attendance.

The role requires strong communication, multitasking, and proficiency with CRM and scheduling tools. Experience in scheduling and customer service, a Bachelor's degree in Business Administration, and the