Resident Appointment Orchestrator

WeConnect Technology Philippines Inc.; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

WeConnect Technology Philippines Inc. is seeking a Scheduling Coordinator to manage resident access and appointment timing across multiple sites.

You will book, confirm and update customer appointments through approved systems and portals, and communicate with residents and stakeholders to ensure readiness. The role requires strong customer service and the ability to handle confirmations, rescheduling and follow-ups.

Qualifications

• Experience in scheduling, appointment coordination, or similar operational role.
• Strong customer service and communication skills, including handling calls, confirmations, rescheduling and follow-ups.
• Proficient with Microsoft Office, CRM platforms, scheduling tools and workflow systems.

Responsibilities

• Coordinate resident access and appointment scheduling across allocated sites.
• Book, confirm and update customer appointments using approved systems and portals.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and readiness checks to reduce no-shows and access issues.
• Monitor portal activity and identify exceptions or duplicates for review.
• Manage reschedules and cancellations in a timely, professional manner.

Skills

Customer service

Communication skills

Multitasking

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

WeConnect Technology Philippines Inc. is seeking a Scheduling Coordinator to manage resident access and appointment timing across multiple sites.

You will book, confirm and update customer appointments through approved systems and portals, and communicate with residents and stakeholders to ensure readiness. The role requires strong customer service and the ability to handle confirmations, rescheduling and follow-ups.