Reservations Supervisor (Cebu City) - Onsite (BPO experience needed)

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

10 Vacation Leaves (VL) upon regularization

HMO Health Insurance after 4 months (Employee + 1 Free Dependent)

Job summary

A recruitment agency is seeking a Reservations Supervisor in Cebu City to lead a team, manage daily reservations, and ensure exceptional customer service. Candidates should have a Bachelor's degree and at least 3 years of experience in reservations or customer service, with supervisory experience preferred. This role offers a dynamic work environment with benefits included upon regularization.

Qualifications

• Minimum 3 years of experience in reservations or customer service.
• At least 2 years in a supervisory role.
• Experience in BPO companies is preferred.

Responsibilities

• Lead and supervise the reservations team.
• Oversee daily reservations and handle inquiries.
• Ensure high-level customer service.
• Monitor team productivity and service quality.

Skills

Supervisory skills

Customer service

Sales skills

GDS experience

Education

Bachelor's degree in business administration, hospitality, or a related field

Job description

About the job: Reservations Supervisor (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in business administration, hospitality, or a related field.
• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience
• Sales experience
• Industry former employers were in—had to be in—BPO companies.

Responsibilities:

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

• Upon regularization: 10 VL, 10 SL, 5 EL
• HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)