BPO Reservations Supervisor (Cebu City) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

10 Vacation Leaves

10 Sick Leaves

5 Emergency Leaves

HMO Health Insurance

Job summary

A staffing solutions company is looking for a Reservations Supervisor in Cebu City. You will be responsible for leading the reservations team, overseeing operations, and ensuring exceptional customer service. Ideal candidates should have a bachelor's degree and at least 3 years of relevant experience, including 2 years in a supervisory role in the BPO industry. Benefits include vacation leave, sick leave, and health insurance upon regularization.

Qualifications

• At least 3 years of experience in reservations, customer service, or a call center environment.
• Minimum of 2 years in a supervisory role.
• Experience in the BPO industry.
• At least 2 years in a supervisory role.
• GDS experience.
• Sales experience.
• Industry former employers were in - has to be in BPO company.

Responsibilities

• Lead and supervise the reservations team.
• Oversee daily reservations processes including handling inquiries and bookings.
• Provide high-level customer service to assist guests with inquiries and complaints.
• Monitor team productivity and quality of service.

Skills

Team Leadership

Customer Service

Operations Management

Sales Skills

GDS Experience

GDS experience

Education

Bachelor's degree in business administration, hospitality, or a related field

Tools

GDS

Job description

About the job Reservations Supervisor (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in business administration, hospitality, or a related field.
• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience
• Sales experience
• Industry former employers were in - has to be in BPO company

Responsibilities:

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:

• 10 VL, 10 SL, 5 EL
• HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)