Call Center Reservations Supervisor - Cebu City

TASQ Staffing Solutions; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

10 Vacation Leaves

10 Sick Leaves

5 Emergency Leaves

HMO Health Insurance for employee + 1

Job summary

TASQ Staffing Solutions seeks an experienced Reservations Supervisor to lead our Cebu City reservations team onsite. The role includes daily briefings, coaching, and end-to-end supervision of inquiries, bookings, modifications, and cancellations.

Ideal candidates hold a bachelor's degree and 3+ years in reservations or call centers, with at least 2 years in supervision and GDS experience. This onsite position includes competitive benefits and career growth opportunities.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field.
• Minimum of 3 years experience in reservations, customer service, or within a call center environment.
• At least 2 years in a supervisory role.
• Experience with GDS systems.
• Previous employment in the BPO industry.

Responsibilities

• Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions.
• Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service.
• Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals.
• Upon regularization: 10 Vacation Leaves (VL), 10 Sick Leaves (SL), 5 Emergency Leaves (EL); HMO Health Insurance starting on the 4th month (employee plus one dependent)

Skills

Team leadership

Operations management

Customer service

Performance monitoring

Education

Bachelor's degree in Business Administration, Hospitality or related field

Tools

GDS systems

Job description

Call Center Reservations Supervisor - Cebu City

About the job Call Center Reservations Supervisor - Cebu City

Position: Reservations Supervisor (Cebu) | Onsite
Work Setup: Onsite in Cebu City

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in Business Administration, Hospitality, or a related field
• Minimum of 3 years experience in reservations, customer service, or within a call center environment
• At least 2 years in a supervisory role
• Experience with GDS systems
• Previous employment in the BPO industry

Responsibilities:

• Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions
• Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations
• Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service
• Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals
• Upon regularization:
  • 10 Vacation Leaves (VL)
  • 10 Sick Leaves (SL)
  • 5 Emergency Leaves (EL)
• HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent)