Reservation Management Assistant

VA Masters; Digos; On-site; PHP 165,000 - 248,000; Full time

Job summary

vamasters, Inc. is seeking a Travel Concierge VA to audit reservations, keep every confirmation and date organized, and ensure travel documents are accurate and complete. You will own your work with a sharp eye for detail and take responsibility for all steps involved.

Responsibilities include auditing bookings, managing confirmations, and coordinating with suppliers. You will learn Travefy and VacationCRM quickly while supporting advisors in behind-the-scenes reservation management.

Qualifications

• Attention to detail with a habit of double-checking.
• Ownership and accountability for finished work.
• Fast learner who follows instructions accurately.
• Experience in travel or reservation management, or strong admin experience.
• Willingness to learn Travefy and VacationCRM quickly.
• Excellent written English.
• Trustworthy, careful, and able to work independently.
• Strong communication skills.

Responsibilities

• Audit newly booked trips to ensure correct booking of components.
• Maintain organized confirmations and trip details in one place.
• Verify dates, flights, hotels, and transfers align.
• Handle dining reservations and concierge requests.
• Prepare and finalize client travel documents in Travefy.
• Update reservation details in VacationCRM.
• Review supplier confirmations and flag discrepancies.
• Follow up on open items before departure.
• Support advisers with behind-the-scenes reservation management.

Skills

Exceptional attention to detail

Ownership & accountability

Quick learner

Travel/reservation management exp

Willingness to learn Travefy

Excellent written English

Trustworthy & independent

Strong communication

Tools

Travefy

VacationCRM

Job description

Job Summary:

Our advisors are counting on a Travel Concierge VA to handle the behind‑the‑scenes details of our clients' trips once they are booked. You will audit reservations, keep every confirmation and date organized, and make sure travel documents are accurate and complete. The person for this job has a sharp eye for detail and takes full ownership of their work.

Key Responsibilities:

• Audit newly booked trips to make sure every component is booked correctly
• Keep confirmation numbers and trip details together in one organized place
• Check that dates, flights, hotels, and transfers all line up
• Handle dining reservations and other concierge-style requests
• Prepare and complete client travel documents in Travefy
• Keep reservation details updated in VacationCRM
• Go over supplier confirmations and flag any discrepancies or changes
• Chase open items so nothing is missed before departure
• Back up our advisors with behind-the-scenes reservation management

Mandatory Skills:

• Exceptional attention to detail and a habit of double-checking
• Strong sense of ownership and accountability for finished work
• Quick learner who can read instructions and carry them out accurately
• Experience in travel or reservation management, or strong administrative experience
• Willingness to learn Travefy and VacationCRM quickly
• Excellent written English
• Trustworthy, careful, and comfortable working on your own
• Strong communication skills

Preferred Skills:

• Experience with Travefy
• Experience with VacationCRM or similar travel CRM software
• Background in a travel agency or hospitality environment
• Experience handling high-value or luxury travel bookings
• Familiarity with supplier and tour operator portals
• Skilled at running several trips and deadlines side by side

Why Join Us:

Here is a chance to join an established, high-performing team where your attention to detail is truly valued and noticed. You will work closely with supportive advisors, take real ownership of your work, and grow into broader responsibilities over time.