Reservation Management Assistant

Tavor Perry; San Carlos; On-site; PHP 446,000 - 781,000; Full time

Job summary

Tavor Perry in the Philippines seeks a meticulous Groups Manager to oversee day-to-day lifecycle of group trips, including corporate groups and weddings. You will manage setup, guest bookings, payments, and supplier coordination, with on-call support under lead advisors.

Responsibilities include building group pages, setting payment reminders, invoicing, creating reservations, and ensuring smooth guest experiences from booking to travel.

Qualifications

• Excellent verbal English for phone and email in time-sensitive situations.
• Polished, professional written English for luxury clients.
• Exceptional attention to detail with payments, deadlines, and manifests.
• Proficiency in Travefy for building group pages and itineraries.
• Ownership mindset; able to track many guests and deadlines without errors.
• Discretion with high-net-worth clients and sensitive financial details.

Responsibilities

• Build client-facing group pages in Travefy and internal groups in VacationCRM after contracting wraps.
• Set reminders for attrition dates and payment deadlines.
• Book guests into groups and create reservations in VAX.
• Send invoices, follow up on deposits, and process payments.
• Monitor reservations and issue timely payment reminders.
• Track attrition dates and contract requirements and alert lead advisor.

Skills

English fluency

Attention to detail

Ownership mindset

On-call support

Communication skills

Organization

Tools

Travefy

VacationCRM

VAX

Outlook

Excel

PowerPoint

Job description

Job Summary: Our next hire will be a polished, detail-driven Groups Manager who will run the day-to-day lifecycle of our group trips, including corporate groups, destination weddings, and honeymoons. Once a group contract is finalized, you'll manage setup, guest bookings, payments, supplier coordination, and in-travel support. You'll be the warm, confident voice our guests reach by phone and email, working under the direction of our lead advisors.

Key Responsibilities:

• Build client-facing group pages in Travefy and internal reservation groups in VacationCRM after contracting wraps up
• Set reminders for every group's attrition dates and payment deadlines
• Book guests into groups from submitted forms and create each reservation in VAX
• Send invoices and payment emails, follow up on deposits, process payments in VacationCRM, and send paid invoices with next steps
• Monitor individual reservations and send guests timely payment reminders as contracts require
• Track attrition dates, payment deadlines, and other contract requirements, and alert the lead advisor well ahead
• Turn supplier agreements into company contracts using existing templates
• Collect guest flight details and build transfer manifests for group transfers
• Send group special requests to hotels, such as VIP flags and amenities for wedding couples
• Be the main contact for guest questions by phone and email, and provide on-call support while groups are traveling

Mandatory Skills:

• Excellent verbal English: confident, warm, and clear on the phone, including in time-sensitive situations
• Polished, professional written English suited to luxury clients
• Exceptional attention to detail, especially with payments, deadlines, and manifests
• Proficiency in Travefy, including building group pages and sending itineraries and travel documents
• Ownership mindset and the ability to track many guests and deadlines at once without anything slipping
• Discretion and professionalism with high-net-worth clients, corporate accounts, and sensitive financial details
• Availability for on-call support while groups are traveling
• Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint)
• Observant, organized, and independent
• Strong communication skills

Preferred Skills:

• Experience with VacationCRM
• Experience with VAX
• Prior group travel management experience, including group contract requirements and attrition
• Destination wedding or corporate incentive travel experience
• Capable of keeping several projects under control at once

Why Join Us: This is a chance to join a high-performing luxury travel team and take real ownership of large, high-value group trips. Youll work closely with experienced lead advisors and step up to greater responsibility as you prove yourself. If you love making guests feel cared for from booking through return, you\'ll thrive here.