Reservation Associate

Intas Destination Management Inc; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Intas Destination Management Inc. is seeking a Reservation Associate to handle reservation requests, coordinate bookings, and ensure accurate arrangements for clients, travel partners, and suppliers.

You will coordinate with hotels, airlines, transport providers, tour operators and other suppliers to secure and reconfirm services while maintaining service standards. The role requires meticulous record-keeping, timely confirmations, and collaboration with Operations and Accounting.

Qualifications

• Provide courteous and proactive client service.
• Maintain accurate records of reservations and supplier details.
• Communicate professionally with clients and internal teams.
• Follow company policies and service standards.

Responsibilities

• Receive, process, and manage reservation requests from clients, travel partners, and internal teams.
• Prepare and coordinate bookings for hotels, transportation, tours, and other services.
• Check availability, rates, terms, and booking conditions with suppliers.
• Coordinate with hotels, suppliers, and service providers to confirm, modify, or cancel reservations.
• Ensure all reservation details are recorded accurately and completely.
• Monitor deadlines, payment terms, and cancellation policies.
• Prepare and send confirmations, vouchers, and related documents.
• Follow up on pending reservations for timely confirmations.
• Collaborate with Operations and Accounting to ensure smooth execution of bookings.
• Handle changes, special requests, amendments and cancellations.

Skills

Customer service

Communication

Time management

Job description

About the role

The Reservation Associate is responsible for handling reservation requests, coordinating bookings, and ensuring accurate and timely arrangements for clients, travel partners, and suppliers. The role involves coordinating with hotels, airlines, transport providers, tour operators, and other suppliers to secure and reconfirm services while maintaining excellent service standards.

Key responsibilities

• Receive, process, and manage reservation requests from clients, travel partners, and internal teams
• Prepare and coordinate bookings for accommodations, transportation, tours, activities, transfers, and other travel-related services
• Check availability, rates, terms, and booking conditions with suppliers
• Coordinate with hotels, suppliers, and service providers to confirm, modify, or cancel reservations
• Ensure all reservation details are accurate, complete, and properly recorded
• Monitor booking deadlines, payment terms, cancellation policies, and release dates
• Prepare and send booking confirmations, vouchers, and other reservation-related documents
• Follow up on pending reservations and ensure timely confirmation of all services
• Coordinate closely with the Operations, Destination Specialists, Accounting, and other relevant departments to ensure smooth execution of confirmed bookings
• Handle changes, special requests, amendments, and cancellation of reservations

About you

• Maintain updated records of reservations, confirmations, rates, and supplier information
• Verify that booking details are aligned with the approved itinerary and client requirements
• Communicate professionally and promptly with clients, suppliers, and internal stakeholders
• Ensure compliance with company policies, procedures, and service standards