Travel Reservation Specialist

Caldwell Communications Consultancy Philippines; Parañaque; On-site; Full time

Job summary

A travel consultancy firm in Metro Manila is looking for a Travel Reservation Specialist to assist customers with booking and managing their travel arrangements. The role involves resolving issues related to bookings and providing accurate information via phone, chat, or email. Candidates should possess excellent communication skills and attention to detail, with a preference for those with a college education. Enjoy working in a fast-paced environment focused on customer satisfaction.

Qualifications

• Excellent written and verbal communication skills are essential for this role.
• Strong attention to detail is required to handle travel arrangements accurately.
• Basic knowledge of travel booking platforms is needed.

Responsibilities

• Assist customers with making, modifying, or canceling travel reservations.
• Provide information on flights, hotels, and tour packages.
• Handle customer inquiries and resolve booking issues.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Good problem-solving skills

Customer service skills

Education

High school diploma or equivalent

College education preferred

Job description

Travel Reservation Specialist

A Travel Reservation Specialist assists customers with booking and managing travel arrangements such as flights, hotels, tours, and packages. The role focuses on providing accurate travel information, resolving booking issues, and ensuring a seamless customer experience through phone, chat, or email support.

Key Responsibilities

• Assist customers with making, modifying, or canceling travel reservations.
• Provide information on flights, hotels, tour packages, pricing, and travel policies.
• Handle customer inquiries and resolve issues related to booking errors, refunds, or cancellations.
• Process reservations accurately using travel booking systems and CRM tools.
• Communicate with airlines, hotels, or travel partners to confirm availability or resolve concerns.
• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with company policies and service standards.
• Meet response time, accuracy, and customer satisfaction targets.

Required Skills & Qualifications

• High school diploma or equivalent (college education preferred)
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Basic knowledge of travel systems, online booking platforms, or ticketing procedures
• Good problem-solving and customer service skills
• Ability to work in a fast-paced, customer-focused environment