Reservations Associate

MALAGOS GARDEN RESORT INC.; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

MALAGOS GARDEN RESORT INC. in Davao City is seeking a Reservation Associate to handle booking requests, manage reservations, and assist guests with availability, rates, and services.

You will ensure accurate records, coordinate with departments, and use reservation systems to confirm bookings and resolve issues, delivering friendly, professional service.

Qualifications

• Must have experience in customer service, preferably in hospitality.
• Strong written and verbal communication skills.
• Attention to detail and high level of organization in handling reservations and inquiries.
• Experience with reservations and guest services is a plus.

Responsibilities

• Handle booking requests and manage reservations.
• Assist guests with availability, rates, and services.
• Ensure accurate reservation records and coordinate with relevant departments.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Organized

Education

Bachelor's degree

Tools

Reservation software

Job description

Job Description

A Reservation Associate is responsible for handling booking requests, managing reservations, and assisting customers with inquiries about availability, rates, and services. They ensure accurate reservation records, coordinate with relevant departments, and provide excellent customer service to ensure a smooth booking experience. The role often involves using reservation systems, confirming bookings, and resolving any issues related to guest reservations.

Job Qualifications

• Must be a college graduate.
• Must have customer service experience, preferably in hospitality or a related field.
• Must have strong communication skills, both verbal and written.
• Should be detail-oriented and organized in handling reservations and guest inquiries.