Reservation Associate

ARDESIA RESORT & SPA; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

ARDESIA RESORT & SPA is seeking a Reservation Associate to handle guest and client reservations, inquiries, events, appointments, and site tours. You will coordinate with Front Office, Sales & Marketing, F&B, and other departments to ensure smooth operations and excellent guest service.

Strong communication and organizational skills are essential for this role. The ideal candidate excels in customer service, can manage multiple tasks, and is comfortable presenting resort facilities and services

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional phone and email etiquette.
• Organized, detail-oriented, and able to manage multiple tasks.
• Confident in communicating with clients and conducting site tours.

Responsibilities

• Handle individual and group reservations, inquiries, modifications, and special requests.
• Communicate with guests and clients through phone, email, and other platforms.
• Coordinate meetings, events, functions, and client appointments.
• Conduct site tours and present resort facilities, venues, packages, and services.
• Assist with sales and marketing activities, promotions, menus, and client-facing materials.
• Monitor and respond professionally to guest feedback and online reviews.
• Coordinate client requirements and special requests with concerned departments.
• Maintain accurate reservation, client, event, and follow-up records.
• Support the Front Office, Sales & Marketing, Events, and F&B teams as needed.

Skills

Verbal communication

Written communication

Customer service

Organization

Multitasking

Interpersonal skills

Phone etiquette

Tools

Microsoft Office

Email

Social media platforms

Job description

Job Summary

The Reservation Associate handles guest and client reservations, inquiries, events, appointments, and site tours while ensuring smooth coordination with Front Office, Sales & Marketing, F&B, and other resort departments. The role is ideal for someone with strong communication, organization, customer service, and coordination skills.

Job Highlights

• Handle individual and group reservations, inquiries, modifications, and special requests

• Communicate with guests and clients through phone, email, and other platforms

• Coordinate meetings, events, functions, and client appointments

• Conduct site tours and present resort facilities, venues, packages, and services

• Assist with sales and marketing activities, promotions, menus, and client-facing materials

• Monitor and respond professionally to guest feedback and online reviews

• Coordinate client requirements and special requests with concerned departments

• Maintain accurate reservation, client, event, and follow-up records

• Support the Front Office, Sales & Marketing, Events, and F&B teams as needed

Qualifications

• Excellent verbal and written communication skills

• Strong customer service and interpersonal skills

• Professional phone and email etiquette

• Organized, detail-oriented, and able to manage multiple tasks

• Confident in communicating with clients and conducting resort site tours

• Proficient in basic computer applications, email, and social media platforms

• Able to work effectively with different departments

• Experience in reservations, hospitality, sales, events, customer service, or resort operations is an advantage