Inbound and Outbound Reservation Associates

Workforce Solutions Manpower Services Inc.; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading manpower service provider in Manila is looking for a Customer Service Representative. The role involves handling inbound and outbound calls, assisting customers with reservations, and ensuring a high level of customer satisfaction. Candidates should have at least 1 year of experience in customer service, particularly in travel or reservations, along with excellent communication skills, problem-solving abilities, and the capacity to multitask effectively in a dynamic environment.

Qualifications

• At least 1 year of customer service experience, preferably in travel or reservations.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls for reservations and inquiries.
• Assist customers with booking, cancellations, and changes.
• Ensure excellent customer experience by resolving concerns promptly.
• Maintain records of customer interactions and transactions.

Skills

Excellent communication skills in English

Strong customer service orientation

Problem-solving skills

Ability to multitask

Proficient in using computer systems

Tools

Reservation platforms

Job description

Job Requirements

• At least 1YR of customer service (Travel or reservation background is an advantage)
• Excellent communication skills in English
• Strong customer service orientation with problem-solving skills
• Ability to multitask and work in a fast-paced environment.
• Proficient in using computer systems and reservation platforms.

Responsibilities

• Handle Inbound and Outbound calls for reservations and inquiries.
• Assist customers with booking, cancellations, and changes.
• Ensure excellent customer experience by resolving concerns promptly.
• Maintain records of customer interactions and transactions.