Sales and Reservation Associate

The Oriental Hotels and Resorts; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

The Oriental Hotels and Resorts is seeking a customer-centric hospitality professional to support front desk operations. You will handle inbound inquiries, reservations, and guest requests to ensure a smooth stay.

Responsibilities include processing reservations, upselling packages, explaining pricing and policies, and coordinating with internal departments to deliver exceptional service and a memorable guest experience.

Responsibilities

• Answer inbound calls, emails, and chats professionally and promptly.
• Process new reservations, modifications, and cancellations accurately using software like PMS (Property Management Systems) or SAP.
• Promote special packages, upsell room types or services, and apply yield management principles to meet targets.
• Explain pricing, availability, and policies regarding guarantees, deposits, and cancellations.
• Maintain organized records, prepare daily arrival or sales reports, and coordinate with other internal departments

Job description

Key Responsibilities

• Customer Interaction: Answer inbound calls, emails, and chats professionally and promptly.

• Booking Management: Process new reservations, modifications, and cancellations accurately using software like PMS (Property Management Systems) or SAP.

• Sales and Promotion: Promote special packages, upsell room types or services, and apply yield management principles to meet targets.

• Information Provision: Explain pricing, availability, and policies regarding guarantees, deposits, and cancellations.

• Administrative Tasks: Maintain organized records, prepare daily arrival or sales reports, and coordinate with other internal departments