Reservation and Ticketing Agent

Citadel Pacific Ltd.; Makati; On-site; PHP 1,084,991 - 1,446,654; Full time

Job summary

Citadel Pacific Ltd. seeks an airline ticketing and reservation agent in Makati, Philippines. This role involves managing customer inquiries related to flights and handling ticketing processes.

The ideal candidate should have a Bachelor's Degree, strong communication skills, and a willingness to work flexible hours and shifts. Experience with GDS is a plus. A competitive rewards package is offered, along with the potential for discretionary bonuses based on company and individual performance.

Qualifications

• Must be a Bachelor's Degree holder of a 4-year course.
• Willing to work in flexible hours, shift schedules, and holidays.
• Previous work experience in any GDS is a PLUS.
• With strong communication skills, oral and written.
• Willing to be assigned at the airport.

Responsibilities

• Assists clients in providing flight quotation and other flight concerns.
• Processes change of reservations when schedules are amended.
• Issuance of tickets for various booking requests.
• Assists check-in counter agents at the airport.
• Prepares individual sales report and daily collection report.

Skills

Strong communication skills

Experience with GDS

Education

Bachelor's Degree in a 4-year course

Job description

An airline ticketing and reservation agent is responsible for managing customer inquiries and reservations for flights.

Responsibilities

Employee will be:

• Assists clients in providing flight quotation and other flight concerns via phone, emails or walk-ins
• Processes change of reservations when flight itineraries or original schedule are amended
• Issuance of tickets for various booking requests thru Airline Reservations system
• Assists check in counter agents at the airport during flight in handling excess baggage computation, seat upgrade and other ticket related matters
• Prepares individual Sales report, weekly availability report and daily Collection report

Required Qualifications, Capabilities, and Skills

• Must be a Bachelor's Degree holder of 4 years course
• Willing to work in flexible hours, shift schedules and holidays
• Previous work experience in any GDS is a PLUS
• With strong communication skills, oral and written
• Willing to be assigned at the airport

Benefits and Compensation

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.