Reservation and Ticketing Agent

CITADEL; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Discretionary bonuses

Comprehensive benefits package

Job summary

CITADEL in Makati is looking for a Reservation and Ticketing Agent to manage customer inquiries and reservations effectively. This role includes assisting clients with flight quotations, changing reservations, and assisting airport check-in agents.

The ideal candidate holds a Bachelor's Degree, possesses strong communication skills, and is willing to work flexible hours including holidays. A background in GDS is a plus. The position offers a competitive compensation package and opportunities for bonuses.

Qualifications

• Bachelor's degree holder of a 4-year course.
• Willing to work in flexible hours, shift schedules, and holidays.
• Strong communication skills, both oral and written.

Responsibilities

• Assist clients in providing flight quotations and handling inquiries.
• Process change of reservations for flight itineraries.
• Issue tickets through the Airline Reservations system.
• Assist check-in counter agents at the airport.
• Prepare sales reports, weekly availability reports, and daily collection reports.

Skills

Strong communication skills

Experience with GDS

Flexibility

Education

Bachelor's Degree

Job description

About the job Reservation and Ticketing Agent

Job Overview

An airline ticketing and reservation agent is responsible for managing customer inquiries and reservations for flights.

Responsibilities

Employee will be:

• Assists clients in providing flight quotation and other flight concerns via phone, emails or walk-ins
• Processes change of reservations when flight itineraries or original schedule are amended
• Issuance of tickets for various booking requests thru Airline Reservations system
• Assists check in counter agents at the airport during flight in handling excess baggage computation, seat upgrade and other ticket related matters
• Prepares individual Sales report, weekly availability report and daily Collection report

Required Qualifications, Capabilities, and Skills

• Must be a Bachelor's Degree holder of 4 years course
• Willing to work in flexible hours, shift schedules and holidays
• Previous work experience in any GDS is a PLUS
• With strong communication skills, oral and written
• Willing to be assigned at the airport

Benefits

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.