Renewals Specialist

KMC Solutions; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare coverage for dependents

Fully remote work environment

Vacation policy and wellbeing programs

Job summary

KMC Solutions is seeking a Renewals Representative to own renewal processes for a designated book of business, driving both renewal rates and strategic growth. You will collaborate with sales, legal, and finance to optimize terms, pricing, and expiration outcomes while ensuring customer value and retention.

The role requires strong SaaS renewal experience, excellent communication, and a data-driven mindset.

Qualifications

• Bachelor's degree or equivalent preferred.
• 2+ years of experience in SaaS or cloud, preferably in Renewals, Sales, or Customer Success.
• Strong understanding of SaaS subscription models and metrics.
• Excellent communication, value-based negotiation, and objection-handling skills.
• Forecasting and data-driven decision-making experience.

Responsibilities

• Proactively manage and track renewals to maximize MRR and NRR.
• Develop and execute renewal strategies based on account segmentation and customer needs.
• Manage renewal terms, pricing, and extensions; identify upsell/cross-sell opportunities with Account Executives.
• Collaborate cross-functionally to support migrations at renewal.
• Partner with Legal and Finance on contracts, pricing approvals, and terms.
• Capture customer feedback to improve retention and product adoption.

Skills

Renewals

Forecasting

English fluency

Cross-functional collaboration

Negotiation

Customer success

Education

Bachelor's degree or equivalent

Tools

Salesforce

Clari

Job description

Make your next big career move by applying as KMC Solutions' next RENEWALS REPRESENTATIVE!

We are looking for an amazing Renewal Representative to join our highly successful Renewals Team. In this role, you will be responsible for managing renewals within your designated Book of Business (BoB), with the goal of driving high renewal rates (both MRR & NRR) while ensuring customers continue to realize value from their investment in Zoom. You will collaborate cross-functionally to deliver a seamless renewal experience, identify growth opportunities, and contribute to customer retention and long-term success.

On top of your salary, here are the exciting benefits you can look forward to:

• Work Where You Work Best:Thrive in a fully remote environment from your own home office.

• Protect Your Loved Ones:Access comprehensive, top-tier healthcare coverage for you and your dependents.

• Prioritize Your Peace:Take advantage of extensive mental wellbeing programs designed for you and your family.

• Unplug and Explore:Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.

• Belong From Day One:Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

The main responsibilities of a RENEWALS REPRESENTATIVE include:

Renewal Management

• Proactively manage and track your renewals, with a strong focus on maximizing both MRR and NRR.

• Develop and execute renewal strategies based on account segmentation and customer needs.

• Manage renewal terms, pricing, and contract extensions while identifying opportunities for upsell and cross-sell in partnership with Account Executives.

• Work cross-functionally to support indirect customer migrations at the point of renewal.

• Partner with Legal and Finance teams on contract governance, pricing approvals, and terms and conditions (T&Cs) as needed.

• Capture customer feedback and insights to help improve customer retention, product adoption, and overall customer experience.

• Other operational tasks that are related to the Renewals team's day-to-day business.

Forecasting and Reporting

• This is a quota-carrying role. You will be expected to accurately forecast your Book of Business, including renewal opportunities, churn risk, and expansion opportunities using Clari.

• Maintain accurate and up-to-date customer records, renewal activity, and opportunity updates in Salesforce.

• Proactively identify accounts at risk and engage the appropriate internal stakeholders, including Executive Engagement, when necessary.

• Leverage data and business insights to support decision-making and drive renewal outcomes.

• Bachelor's degree or equivalent preferred.

• 2+ years of experience in a SaaS or Cloud company, preferably in Renewals, Sales, or Customer Success.

• Strong understanding of SaaS subscription business models and commercial metrics.

• Strong collaboration and relationship-building skills, with the ability to work effectively across all levels of the organization.

• Excellent communication, value-based negotiation, and objection-handling skills.

• Results-oriented, with experience in forecasting and data-driven decision-making.

• Demonstrated excellence in presentation skills, with the ability to deliver relevant and strategic messaging in customer and partner meetings.

• Experience using Salesforce and Clari.

• Fluent in English (written and verbal).

• Self-starter with a strong sense of ownership, a proactive mindset, and a consistently high say/do ratio.

Key Performance Metrics

Performance in this role may be measured through a combination of business metrics, including but not limited to:

• Gross Renewal Rate (GRR)

• Net Revenue Retention (NRR)

• Renewal forecast accuracy

• Expansion revenue contribution

• Achievement of assigned renewal quota

Note: Performance metrics are subject to change based on business priorities and organizational needs.

It will also be favorable if you are knowledgeable in:

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.