Sales Support - Renewal Support Quoting

iSupport Worldwide; Manila; On-site; PHP 446,000 - 737,000; Full time

Benefits offered by this job

Free lunch

Onsite gym with instructor

Weekly fitness activity

Annual fitness challenge Php70k

Weekly engagement prizes

Upskilling academy

State-of-the-art facilities

Amenities: sleeping quarters, gameArea

Job summary

iSupport Worldwide in Metro Manila is seeking a highly organized renewal support specialist with strong communication and problem-solving skills to prepare proposals for international clients.

The role requires at least 1 year of data entry, 2 years in BPO/call center, and familiarity with US health insurance. Onsite work in Ortigas with shifting schedules and various wellness perks are included.

Qualifications

• Bachelor degree in any field; education/experience combinations will be considered.
• Minimum 1 year data entry experience.
• Minimum 2 years in the BPO/call center industry.
• 1 year of US health insurance or customer service experience is a plus.
• Proficiency in Microsoft Office (Word, Excel, Teams, Outlook).
• Excellent English communication, both written and verbal.
• Willing to work onsite in Ortigas on a shifting schedule (Sat-Sun off).

Responsibilities

• Identify and report improvement opportunities related to renewal processes.
• Develop and maintain renewal documentation, reports, metrics, and improvement plans.
• Participate in meetings as needed.
• Review client data and prepare accurate and timely quotations.
• Coordinate with renewal team to address client requirements and discrepancies.
• Track and manage multiple quotations simultaneously.
• Submit sold cases to external customers.
• Stay updated on US healthcare renewal regulations and policies.
• Support a positive work environment through own actions and collaboration.
• Perform special tasks and assignments as needed.

Skills

Data entry

English communication

Problem-solving

Organization

Teamwork

Confidentiality

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to support our renewal team and clients by preparing proposals. This person will have at least 1 year experience serving international customers, preferably with knowledge of US healthcare and data entry.

Key Responsibilities:

The essential functions include, but are not limited to the following:

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Renewal processes, including reports, metrics, and improvement plans
• Participate in meetings as needed
• Review client data and prepare accurate and timely quotations
• Coordinate with renewal team to understand client requirements and address any discrepancies
• Track and manage multiple quotations simultaneously
• Submit sold cases to external customers
• Stay updated on industry standards and regulations related to US healthcare and health policy renewal
• Support and sustain a positive work environment that fosters team performance through own work and behavior
• Perform special tasks and assignments as needed

• At least a Bachelors/College Degree in any field (equivalent combination of education and/or experience will be considered)
• Minimum of 1 year experience in data entry
• Minimum of 2 years experience in the BPO/call center industry
• 1 year of work experience specializing in US health insurance or customer service is a plus
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
• Detail-oriented with a focus on continuous improvement and problem-solving
• Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
• Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
• Ability to maintain confidentialityof sensitive information
• Excellent English writtenand verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room