Renewals Sales Specialist: Territory Growth

Convergys; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO Benefit

Health Insurance

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix in Makati City (Ayala North Exchange) is seeking a Sr. Specialist, Renewal Sales to drive contract renewals and upsell opportunities within a dedicated client territory. You will engage customers by phone and email, demonstrate deep product knowledge, and collaborate with the team to meet revenue targets.

The role offers full-time onsite work, competitive benefits, and world-class training to grow your career with a global technology and services leader.

Qualifications

• You Have 4+ years of experience working in a customer service or sales capacity.
• Prior success in achievement of personal and team sales quota/goals.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Problem solving skills.
• Excellent knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.
• Experience or willingness to work from home.

Responsibilities

• You Will Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Skills

Customer service experience

Sales quota achievement

High-volume calling

Tech savviness / learning new tech

Problem solving

MS Office proficiency

Salesforce CRM experience

Work from home willingness

Tools

Salesforce.com

CRM software

Job description

Concentrix in Makati City (Ayala North Exchange) is seeking a Sr. Specialist, Renewal Sales to drive contract renewals and upsell opportunities within a dedicated client territory. You will engage customers by phone and email, demonstrate deep product knowledge, and collaborate with the team to meet revenue targets.

The role offers full-time onsite work, competitive benefits, and world-class training to grow your career with a global technology and services leader.