B2B Outbound Sales Representative | ONSITE | Makati Ayala North Exchange

Concentrix Philippines; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Concentrix Philippines is seeking a Renewal Sales Specialist to drive renewals, upsell opportunities, and customer success within an established client portfolio. You will manage outbound communications, maintain relationships, and contribute to revenue growth.

You will leverage Salesforce and MS Office to analyze data, forecast quarterly results, and collaborate with cross-functional teams to ensure a superior customer experience and adoption of our solutions.

Qualifications

• 2-3 years of experience in a customer service or sales role.
• Prior experience in high volume calling is preferred.
• Experience with Salesforce.com or similar CRM is preferred.
• Track record of meeting individual and/or team sales quotas/goals.
• Able to communicate effectively with customers in a fast-paced environment.
• Ability to learn and optimize new technology and data.
• Strong problem-solving skills.
• Proficient with Microsoft Office programs.
• Excellent verbal and written communication skills.
• Able to manage multiple priorities successfully.

Responsibilities

• Achieve revenue-based quota by selling renewals/products/services; upsell when applicable.
• Work within a dedicated territory for an established client.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge to assess client needs and requirements.
• Promote products or services for the established client.
• Guide customers through onboarding and promote adoption to enhance the customer experience.
• Use data to identify at-risk accounts and adoption opportunities; remediate issues.
• Manage competitive pressures and handle objections to retain or win customers.
• Handle a high volume of customer contacts via phone and email daily; outbound communications dominate.
• Maintain professionalism in all customer interactions and with prospects.
• Collaborate with internal and external stakeholders to meet expectations.
• Work with cross-functional teams to optimize sales processes and CRM usage.
• Keep the CRM updated with timely, relevant data.

Skills

Customer service

Sales experience

Quota achievement

CRM Salesforce

High-volume calls

Communication skills

Microsoft Office

Relationship building

Problem solving

Tools

Salesforce

Job description

Renewal Sales Specialist

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Renewals Sales Specialist to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). At Concentrix, you can truly Own Your Future!

JOB REQUIREMENT:

• 2-3 years of experience working in a customer service or sales capacity preferred

• Prior experience in high volume calling strongly preferred

• Experience working with Salesforce.com or similar CRM strongly preferred

• Prior success in achievement in individual and/or team sales quota/goals

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships

• Demonstrated aptitude and success to learn and optimize new technology and data

• Strong problem‑solving skills

• Excellent knowledge of Microsoft Office programs

• Excellent communication skills (verbal, written)

• Demonstrated ability to manage multiple priorities effectively, with proven success

JOB DESCRIPTION:

• Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

• Work within dedicated territory for established client

• Provide accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

• Successfully promote products or services for established client

• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value

• Utilize data to identify ‘at risk’ and adoption opportunities Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and effectively handle objections to retain customers or win new customers

• Manage high volume of customer contacts through phone and email each day –majority of communication is outbound

• Ensure high level of professionalism during all interactions with customers and prospects

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner