Outbound Sales | ANE, Makati | Onsite | Night Shift | ASAP

Concentrix Philippines; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Concentrix Philippines is seeking a Renewals Sales Specialist to drive revenue by renewing contracts and selling additional products/services. The role emphasizes outbound outreach, territory management, and accurate forecasting.

You will collaborate closely with client teams and leverage CRM to optimize the sales process and customer experience. The position requires 2–3 years in customer service or sales, proficiency with Salesforce, and strong communication skills to manage multiple

Qualifications

• 2-3 years in customer service or sales preferred
• Experience with high-volume calling preferred
• Experience with Salesforce.com or similar CRM preferred
• Past success hitting sales quotas or goals
• Strong communication and relationship-building skills
• Ability to learn new technology and data quickly
• Excellent problem-solving and MS Office skills
• Clear, professional communication with customers

Responsibilities

• Achieve revenue-based quota by selling renewals/products/services with upsell when applicable
• Work within dedicated territory for an established client
• Provide accurate weekly/monthly/quarterly sales forecasts
• Master product knowledge and assess client needs
• Promote products/services for the established client
• Onboard customers after purchase and drive adoption to accelerate value
• Use data to identify at-risk accounts and opportunities to remediate issues
• Manage high-volume outreach via phone and email (outbound focus)
• Maintain professionalism in all customer interactions
• Collaborate with internal/external stakeholders to meet customer expectations
• Partner with cross-functional teams to optimize sales processes and CRM usage
• Keep CRM updated with timely data

Skills

Customer service

Sales

CRM (Salesforce)

Communication

Multitasking

Phone-based outreach

Tools

Salesforce

Job description

Renewal Sales Specialist

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Renewals Sales Specialist to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). At Concentrix, you can truly Own Your Future!

At Concentrix, you can truly Own Your Future!

JOB REQUIREMENT:

• 2-3 years of experience working in a customer service or sales capacity preferred
• Prior experience in high volume calling strongly preferred
• Experience working with Salesforce.com or similar CRM strongly preferred
• Prior success in achievement in individual and/or team sales quota/goals
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Demonstrated aptitude and success to learn and optimize new technology and data
• Strong problem-solving skills
• Excellent knowledge of Microsoft Office programs
• Excellent communication skills (verbal, written)
• Demonstrated ability to manage multiple priorities effectively, with proven success

JOB DESCRIPTION:

• Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
• Work within dedicated territory for established client
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Successfully promote products or services for established client
• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
• Utilize data to identify ‘at risk’ and adoption opportunities Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day –majority of communication is outbound
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner