Remote VoIP Provisioning Specialist (Overnight)

Resolv Global; Tocmo; Remote; PHP 715,905,000 - 770,974,000; Full time

Job summary

Resolv Global is seeking MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. The role requires technical support or help desk experience, VoIP familiarity, and strong problem-solving skills.

You will work with customers, vendors, and internal teams to configure, activate, and document services from start to finish. Your responsibilities include reviewing surveys, performing provisioning tasks, and ensuring accurate updates.

Qualifications

• High school diploma or equivalent.
• At least 6 months of technical support or help desk experience.
• Comfortable working overnight schedule aligned with U.S. business hours.
• Preferred VoIP or telecommunications provisioning experience.
• Strong written and verbal communication.

Responsibilities

• Review site surveys and scope-of-work to determine voice service requirements.
• Identify provisioning requirements via voice gap analysis.
• Use reports and internal systems to complete voice provisioning tasks on time.
• Design and build voice services using BroadWorks-based tools.
• Coordinate with customers, vendors, and internal teams to meet technical needs.
• Manage telephone number porting activities with internal and external teams.
• Monitor order status and escalate issues when needed.
• Maintain accurate provisioning updates throughout the process.
• Ensure requests are implemented and documented.
• Take ownership from initial setup to successful installation.
• Handle multiple requests with speed, accuracy, and attention to detail.
• Explain technical information clearly to technical and non-technical audiences.

Skills

Technical support

VoIP

BroadWorks

Networking

Problem solving

Attention to detail

Ownership

Communication

Proactive learning

Education

High school diploma or equivalent

Tools

BroadWorks

Ticketing systems

Service management systems

Microsoft Word

Excel

Microsoft Teams

Office 365

Job description

Resolv Global is seeking MACD Representatives to provision and manage customer voice services in a hosted VoIP environment. The role requires technical support or help desk experience, VoIP familiarity, and strong problem-solving skills.

You will work with customers, vendors, and internal teams to configure, activate, and document services from start to finish. Your responsibilities include reviewing surveys, performing provisioning tasks, and ensuring accurate updates.