Remote Service Admin Pro - Zendesk & Workflow Max

Your Employee Offshore ( Yempo ) Inc.; Makati; Hybrid; PHP 364,000 - 637,000; Full time

Benefits offered by this job

Weekly pay

HMO on commencement

Dependent HMO coverage

Vacation & sick days

Annual bonuses

Salary reviews

Free meals and drinks

Company polo shirts

Open-plan workspace

Professional colleagues

Job summary

Your Employee Offshore ( Yempo ) Inc. is seeking a Virtual Assistant for dayshift, with option to work from home or in-office in Makati.

You will handle customer support and service administration tasks, using Zendesk, Workflow Max, Unleashed and SharePoint to keep records and ensure timely responses. The role requires at least 3 years in a service administrative capacity, strong organizational skills, and excellent written and verbal communication.

Qualifications

• 3+ years in a service administrative role.
• Experience with cloud-based systems and following processes.
• Strong organizational and documentation skills.
• Experience with Workflow Max, Zendesk, Unleashed and SharePoint is preferred.
• Excellent written and verbal communication.

Responsibilities

• Act as the first point of contact for service, parts and support inquiries via email and online channels.
• Log, assign and monitor customer support requests in Zendesk.
• Ensure inquiries are acknowledged within service levels and escalate when needed.
• Create and maintain service jobs within Workflow Max and related systems.
• Coordinate travel and accommodation for Service Team personnel.
• Maintain service records, compliance documents and customer information.
• Process service job documentation and prepare jobs for invoicing.
• Administer the Zendesk platform and monitor ticket response/closure times.
• Maintain SharePoint libraries and document repositories with version control.
• Support reporting and KPI tracking for the Aftersales team.
• Attend regular team meetings and comply with ISMS policies.

Skills

Administrative support

Organization

Documentation

Written communication

Verbal communication

Tools

Workflow Max

Zendesk

Unleashed

SharePoint

Job description

Your Employee Offshore ( Yempo ) Inc. is seeking a Virtual Assistant for dayshift, with option to work from home or in-office in Makati.

You will handle customer support and service administration tasks, using Zendesk, Workflow Max, Unleashed and SharePoint to keep records and ensure timely responses. The role requires at least 3 years in a service administrative capacity, strong organizational skills, and excellent written and verbal communication.