Remote Tier 2 IT Support — Path to Tier 3 Growth (MSP)

NetYourJob; Metro Manila; Remote; PHP 893,000 - 1,116,000; Part time

Benefits offered by this job

Fully paid training

Hands-on team environment

Career growth to Tier 3

Diverse client base

Job summary

MiIT Limited is seeking a Remote Tier 2 IT Support Technician to handle escalated issues for New Zealand clients during NZ business hours, from a Philippines-based home setup. You will troubleshoot complex networking, servers, firewalls, and Microsoft environments with a clear path to Tier 3.

The role requires MSP background, 2–3 years in service desk, Autotask experience, and strong English communication. Remote work from home with training and opportunity for professional growth.

Qualifications

• 2-3 years service desk experience in an MSP environment.
• Fluent English with strong verbal and written communication.
• Experience with Autotask PSA or similar ticketing system.
• Broad technical exposure across Microsoft stack, networking, servers, and virtualization.
• Experience with hardware builds, software installs, and site changes/deployments.

Responsibilities

• Handle escalated support tickets and diagnose complex technical issues.
• Support and maintain client networks, servers, and firewalls.
• Manage Microsoft environments (365, Windows Server, Active Directory).
• Configure and support 3CX VoIP systems.
• Manage Sophos security solutions and firewall configurations.
• Log and track work through Autotask or similar PSA tools.
• Communicate with clients clearly and keep them updated on resolutions.
• Collaborate with the wider team on complex projects as needed.

Skills

MSP experience

2-3 years service desk

Ticket/SLA management

Troubleshooting

English communication

Tools

Autotask

VMware

Hyper-V

3CX

Sophos

Job description

MiIT Limited is seeking a Remote Tier 2 IT Support Technician to handle escalated issues for New Zealand clients during NZ business hours, from a Philippines-based home setup. You will troubleshoot complex networking, servers, firewalls, and Microsoft environments with a clear path to Tier 3.

The role requires MSP background, 2–3 years in service desk, Autotask experience, and strong English communication. Remote work from home with training and opportunity for professional growth.