Remote After-Hours IT Support Technician — Global MSP

First Focus AU

Muntinlupa

On-site

PHP 781,000 - 1,004,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Remote work in PH

HMO from Day 1

Study days & certs

Annual leave 25 days

Referral bonus

Awards & events

Job summary

First Focus is Australia’s leading MSP with global reach, seeking an experienced Support Tech (After Hours) to join our remote Philippine team and support clients across multiple countries. You will deliver Level 2/3 support, monitor infrastructure, troubleshoot Microsoft 365, Azure, Entra ID, Intune, AD, DNS, DHCP, and coordinate Major Incidents, contributing to service reliability.

The role requires night shifts, weekends, and a strong customer-focused approach; we offer competitive pay,

Qualifications

At least 3 years' experience in a Level 2 Technical Support role within an MSP or similar environment.
A minimum of 1 year coordinating or leading Major Incidents (P0, P1 or P2).
Strong Microsoft infrastructure and cloud administration skills across Microsoft 365, Azure, Entra ID and Intune.
Solid experience with Windows Server, Active Directory, virtualisation and networking technologies.

Responsibilities

Delivering Level 2 and Level 3 support across multiple managed environments.
Monitoring infrastructure, networks and security platforms, responding to alerts before they become tomorrow morning's headlines.
Troubleshooting Microsoft 365, Azure, Microsoft Entra ID, Intune, Active Directory, DNS, DHCP and Group Policy environments.
Supporting VMware and Hyper‑V virtual infrastructure along with server backup platforms.
Resolving networking issues involving switching, routing, VPNs and wireless technologies.
Prioritising incidents based on business impact and client SLAs while keeping customers informed every step of the way.
Leading or coordinating Major Incidents (P0, P1 and P2).
Following operational procedures, improving documentation, contributing ideas.