Remote MSP Service Desk Technician — Tier 2 Ready

Global Brainforce Inc.; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

Global Brainforce Inc. is seeking a dedicated MSP Service Desk Technician to join the managed services team in the Philippines. The role emphasizes Tier 1/2 support, working directly with client systems, PSA/RMM platforms, and escalation processes to resolve issues and progressively own routine services.

You will troubleshoot Windows 10/11, MS 365 apps, MFA, and networking while documenting steps and maintaining ticket statuses. The position targets long-term growth within client environments.

Qualifications

• 2–4+ years of professional IT support experience
• Experience in MSP or multi-client environments
• Excellent English communication skills (spoken and written)
• Ability to troubleshoot across Windows/M365 environments and basic networking

Responsibilities

• Provide remote Tier 1/ Tier 2 support across multiple client organizations
• Diagnose and resolve Windows desktop/laptop issues and application errors
• Support printers, peripherals, and basic network issues
• Troubleshoot MFA and authentication, MS 365 apps including Outlook/Teams/SharePoint
• Manage tickets from intake to resolution with clear documentation
• Onboard/offboard users including Microsoft 365 licensing and MFA setup
• Administer basic Microsoft 365 tasks including user/permissions management
• Review alerts, assist with patching and inventory audits

Skills

Windows 10/11

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

MFA

IT support

Tools

Autotask PSA

Datto RMM

Kaseya

Job description

Global Brainforce Inc. is seeking a dedicated MSP Service Desk Technician to join the managed services team in the Philippines. The role emphasizes Tier 1/2 support, working directly with client systems, PSA/RMM platforms, and escalation processes to resolve issues and progressively own routine services.

You will troubleshoot Windows 10/11, MS 365 apps, MFA, and networking while documenting steps and maintaining ticket statuses. The position targets long-term growth within client environments.