Senior Tier 3 IT Support Engineer (Remote)

Outsourced Quality Assured Services Inc. (ISO Certified)

Quezon City

Remote

PHP 1,262,000 - 2,103,000

Full time

14 days+

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Benefits offered by this job

Remote work possible

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Job summary

Outsourced Quality Assured Services Inc. is seeking a skilled Tier 3 Systems Administrator to join our offshore IT team. The role involves advanced troubleshooting, cloud and on-prem systems, and strong client service, with work hours aligned to PDT/PST.

You will manage Windows servers, virtualization (VMware/Hyper-V), Azure, AD, Office 365, and networking. Remote work is supported for candidates in the Philippines, with background checks and a focus on security and reliability.

Qualifications

Minimum 5 years in IT service and support.
Two professionally recognized certifications (Fortinet, Microsoft, Cisco, ITIL, etc.).
Setup and configuration of Windows servers, virtualization with VMWare/HyperV, Azure virtualization, Cloud-based applications, and troubleshooting.
Must have experience working with networking devices, switches, routers, video conference devices and wireless.
Intermediate to proficient knowledge of MS Office applications; and Office 365 support experience; including MS Teams (and Teams Calling) or SharePoint/OneDrive for Business and Exchange Online.
Experience in managing, maintaining, and securing Azure, and Microsoft Office 365 deployments; from MFA to Conditional Access or Intune.
Knowledge of TCP/IP and routing protocols layer 2 and layer 3 network design principles.
Must have excellent verbal and written communication skills.
Extensive Microsoft environment knowledge including servers, licensing, AD, & DHCP.
Extensive infrastructure knowledge, including networking, router/firewalls, servers, & workstations.
Strong interpersonal skills with a polished and professional manner
The ability to deal with all levels of management
Excellent organizational skills with motivation, self-direction, and good time management skills
The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy and excellent attention to detail.
Must be able to work remotely in Pacific Time Zone – Vancouver Canada
Comply with background check requirements
This position requires reliable internet connection, backup power, and the use of personal equipment such as Desktop/laptop.

Responsibilities

Resolve root cause tickets and recommend infrastructure improvements.
Troubleshoot complex problems and devise effective solutions.
Migrate clients onto private or public cloud environments (VMware or Azure).
Define, document, implement, monitor, and maintain network/security controls.
Troubleshoot and manage firewall, network, hardware, software, security, and VOIP incidents.
Provide server infrastructure setup: DNS, DHCP, domain hosting, virtualization software.
Manage enterprise SAN storage tech such as 3PAR, Equallogic, Nutanix, Dell.
Act as escalation point for Backup/DR tech (Veeam); perform DR tests and document results.
Design, configure, deploy, and set up complex networks.
Provide specialized support for hardware/software installation and maintenance.
Analyze network performance and recommend upgrades.
Engage in project work; communicate ticket status to clients.
Mentor team, update knowledge base, reduce escalations.
Occasional flexible hours; 9AM-6PM PST with on-call rotations.
Maintain superior customer service skills and telephone etiquette.
Handle incidents in a high-pressure team environment.