Remote MSP Engineer (L2/L3) – Philippines

Hunt St Pty Ltd; Philippines; On-site; PHP 752,000 - 901,000; Full time

Job summary

Hunt St Pty Ltd is seeking a high-calibre Level 2/3 MSP Engineer for a fully remote Philippines-based position. You will own technical issues end-to-end, troubleshoot deeply, and resolve problems before escalation, aligning with AU business hours.

Expertise with Autotask is essential for this role. The client is an Australian technology services provider delivering managed IT solutions with reliability and strong vendor partnerships.

Qualifications

• Minimum 2 years of solid MSP help desk experience.
• Strong spoken English (near-native/neutral accent).
• Hands-on MSP experience with Windows Server, Microsoft 365, Google Workspace.

Responsibilities

• Provide Level 2 technical support in MSP environment, resolve escalated issues within SLAs.
• Deliver high-quality customer service via phone, email, and ticketing systems.

Skills

MSP help desk

English proficient

Level 2/3 engineering

Autotask experience

Kaseya RMM

Datto RMM

Security awareness (Bitdefender)

Google Workspace

Tools

Autotask

Kaseya

Datto RMM

ConnectWise Manage

Bitdefender

Job description

Hunt St Pty Ltd is seeking a high-calibre Level 2/3 MSP Engineer for a fully remote Philippines-based position. You will own technical issues end-to-end, troubleshoot deeply, and resolve problems before escalation, aligning with AU business hours.

Expertise with Autotask is essential for this role. The client is an Australian technology services provider delivering managed IT solutions with reliability and strong vendor partnerships.