Remote Tier 2 IT Support Technician (WFH) - New Zealand Working Hours

NetYourJob; Metro Manila; Remote; PHP 893,000 - 1,116,000; Part time

Benefits offered by this job

Fully paid training

Hands-on team environment

Career growth to Tier 3

Diverse client base

Job summary

MiIT Limited is seeking a Remote Tier 2 IT Support Technician to handle escalated issues for New Zealand clients during NZ business hours, from a Philippines-based home setup. You will troubleshoot complex networking, servers, firewalls, and Microsoft environments with a clear path to Tier 3.

The role requires MSP background, 2–3 years in service desk, Autotask experience, and strong English communication. Remote work from home with training and opportunity for professional growth.

Qualifications

• 2-3 years service desk experience in an MSP environment.
• Fluent English with strong verbal and written communication.
• Experience with Autotask PSA or similar ticketing system.
• Broad technical exposure across Microsoft stack, networking, servers, and virtualization.
• Experience with hardware builds, software installs, and site changes/deployments.

Responsibilities

• Handle escalated support tickets and diagnose complex technical issues.
• Support and maintain client networks, servers, and firewalls.
• Manage Microsoft environments (365, Windows Server, Active Directory).
• Configure and support 3CX VoIP systems.
• Manage Sophos security solutions and firewall configurations.
• Log and track work through Autotask or similar PSA tools.
• Communicate with clients clearly and keep them updated on resolutions.
• Collaborate with the wider team on complex projects as needed.

Skills

MSP experience

2-3 years service desk

Ticket/SLA management

Troubleshooting

English communication

Tools

Autotask

VMware

Hyper-V

3CX

Sophos

Job description

Remote Tier 2 IT Support Technician (WFH) - New Zealand Working Hours

WFH servicing New Zealand, Contract, IT Jobs
Please Quote Reference Number 18702

• Remote (WFH) Tier 2 IT support role for New Zealand MSP
• Troubleshoot complex technical issues in client environments
• Contract rate to PHP 80k-100k/month on skills and experience

About Us

MiIT Limited is a long established New Zealand Managed Service Provider based in Albany, Auckland, delivering IT solutions and support to businesses throughout New Zealand. We partner with clients across a range of industries, providing everything from cloud infrastructure and cybersecurity to VoIP and managed backups. Our reputation is built on reliability, straight-talking advice, and genuinely solving problems for our clients.

About the Role

This is a Remote Working-From-Home Contract position, working New Zealand business hours, equivalent to approx 4:30am to 1:00pm Philippines time (3:30am start during NZ daylight savings). While we are advertising this position in Metro Manila you could be based anywhere in the Philippines with fast reliable fiber internet connectivity.

We're looking for a Tier 2 IT Support Specialist to join our growing team. This is a remote support role for someone ready to take on complex, escalated issues - networking, servers, firewalls, and everything in between - with a genuine path to grow into a Tier 3 position.

Ready for more? Good. We need someone who tackles hard problems head-on, not someone who waits to be told what to do. Training's on us - ambition's on you, with a clear track to Tier 3.

What You'll Be Doing:

• Handling escalated support tickets, diagnosing and resolving complex technical issues
• Supporting and maintaining client networks, servers, and firewalls
• Managing and troubleshooting Microsoft environments (365, Windows Server, Active Directory)
• Configuring and supporting 3CX VoIP systems
• Managing Sophos security solutions and firewall configurations
• Logging, tracking, and managing work through Autotask (or similar PSA/ticketing tools)
• Liaising directly with clients - explaining technical issues in plain language and keeping them updated throughout resolution
• Working alongside the wider team to escalate or collaborate on more complex projects as needed

What You'll Bring:

• Previous experience working within a Managed Service Provider (MSP) environment
• At least 2-3 years of service desk experience
• Confident managing tickets and SLAs through a job-tracking system, with the ability to prioritise effectively under pressure
• Experience with a PSA platform such as Autotask
• Broad technical exposure across the Microsoft stack, networking, hardware, Apple devices, Remote Desktop Services, backup and imaging technologies, MDR/EDR tools, and virtualisation platforms such as VMware and Hyper-V
• Hands-on experience with hardware builds, software installations, and site changes/deployments
• Sound problem-solving, escalation management, and cross-team coordination skills
• Excellent verbal and written communication - confident on the phone and genuinely customer-focused
• A track record of proactive, self-directed learning
• A strong team ethic - you pitch in and support the wider team
• Confident fluent spoken and written English language skills
• Previous experience contracting to an offshore MSP will be highly regarded

Your home PC set-up must be a late model highly specified Windows 11 Pro machine with dual FHD monitors and fast, reliable fiber internet. You will have a quiet, private, and professional workspace, protected by highly secure systems.

What We Offer:

• To PHP 80k-100k/month based on skills and experience
• Fully paid training and certifications
• A supportive, hands-on team environment
• Real variety - no two days the same, working across a diverse client base
• A clear path to progress into a Tier 3 role as you build your skills