Remote Technical Support Specialist

MCI; San Fernando; Remote; PHP 402,000 - 536,000; Full time

Job summary

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for diverse clients. You will respond to inquiries, diagnose hardware/software/network issues, and guide customers through solutions with patience and professionalism.

Strong English proficiency is required, and applicants must reside within 80km of our office. This role empowers remote work with a high-speed internet setup and a quiet home environment.

Qualifications

• Prior call center experience is required.
• Strong English proficiency (written and spoken).
• Must reside within 80km of the office.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions and escalate when needed.
• Provide clear, patient assistance to resolve technical problems.

Skills

Call center experience

English proficiency

Remote work

Job description

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for diverse clients. You will respond to inquiries, diagnose hardware/software/network issues, and guide customers through solutions with patience and professionalism.

Strong English proficiency is required, and applicants must reside within 80km of our office. This role empowers remote work with a high-speed internet setup and a quiet home environment.