Remote Technical Support Representative

MCI; San Fernando; Remote; PHP 402,000 - 536,000; Full time

Job summary

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for diverse clients. You will respond to inquiries, diagnose hardware/software/network issues, and guide customers through solutions with patience and professionalism.

Strong English proficiency is required, and applicants must reside within 80km of our office. This role empowers remote work with a high-speed internet setup and a quiet home environment.

Qualifications

• Prior call center experience is required.
• Strong English proficiency (written and spoken).
• Must reside within 80km of the office.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions and escalate when needed.
• Provide clear, patient assistance to resolve technical problems.

Skills

Call center experience

English proficiency

Remote work

Job description

Angeles City, PH

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries.

In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

You’ll Also Need:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

POSITION RESPONSIBILITIES

Key Responsibilities:

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step-by-step solutions and escalat**?**error**; apologies. Correction:
• Guide customers through step-by-step solutions and escalat**?** Yes.