Remote Tech Troubleshooter & Support Pro

MCI; Albay; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Meal during training

Career growth

Allowances for rice, clothing, laundry

Performance bonuses

Employee shuttle services

Company retreats

Job summary

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for diverse clients. You will respond to inquiries, diagnose hardware/software/network issues, and guide users through solutions with patience.

Strong English proficiency and prior call center experience are essential for success in this role. Applicants must reside within 80km of the office and have a reliable high-speed internet connection, a quiet work environment, and

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions and escalate complex issues when necessary.
• Document all customer interactions accurately in the system.
• Maintain up-to-date knowledge of products, services, and support procedures.
• Ensure customer satisfaction by providing timely and effective resolutions.
• Follow company protocols and security guidelines when handling sensitive information.
• Collaborate with internal teams to improve support processes and customer experience.
• Meet performance metrics including resolution time, customer satisfaction, and attendance.

Skills

English proficiency

Typing 20 WPM

Troubleshooting

Multitasking

Interpersonal skills

Windows OS experience

Work from home experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for diverse clients. You will respond to inquiries, diagnose hardware/software/network issues, and guide users through solutions with patience.

Strong English proficiency and prior call center experience are essential for success in this role. Applicants must reside within 80km of the office and have a reliable high-speed internet connection, a quiet work environment, and