Remote Technical Support Specialist

MCI

Philippines

Remote

PHP 300,000 - 420,000

Full time

14 days+

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Benefits offered by this job

HMO Coverage

Dental Coverage

Free meals during training

Career growth

Employee shuttle services

Company retreats

Job summary

MCI in Angeles City, Philippines, is hiring Remote Technical Support Representatives to provide technical assistance and troubleshooting for multiple clients across industries. You will respond to inquiries, diagnose hardware, software, and connectivity issues, and guide users through solutions with patience and professionalism.

Strong English proficiency is required, and candidates must live within 80 km of the office.

Qualifications

Must be 18 years or older
High school diploma or equivalent
Previous call center experience
Work from home experience
Strong command of the English language
Typing speed of 20+ WPM
High speed internet connection
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

Responsibilities

Respond to inbound technical support requests via phone, chat, or email
Diagnose and troubleshoot hardware, software, and network issues
Guide customers through step-by-step solutions and elevate complex issues when necessary
Document all customer interactions accurately in the system
Maintain up-to-date knowledge of products, services, and support procedures
Ensure customer satisfaction by providing timely and effective resolutions
Follow company protocols and security guidelines when handling sensitive information
Collaborate with internal teams to improve support processes and customer experience
Meet performance metrics including resolution time, customer satisfaction, and attendance