Remote Technical Support Specialist

MCI; Rizal; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Allowances for rice, clothing, laundry

Job summary

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for clients across industries. The role requires strong English proficiency, prior call center experience, and the ability to work from home within 80km of our local office.

You will handle inbound inquiries, diagnose issues, and document interactions in our systems. Ideal candidates will have a high school diploma, fast typing, and a quiet work environment with reliable high-speed

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step-by-step solutions and elevate complex issues when necessary
• Document all customer interactions accurately in the system
• Maintain up-to-date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely and effective resolutions
• Follow company protocols and security guidelines when handling sensitive information
• Collaborate with internal teams to improve support processes and customer experience
• Meet performance metrics including resolution time, customer satisfaction, and attendance

Skills

High English proficiency

Call center experience

Work from home experience

Typing 20 WPM

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for clients across industries. The role requires strong English proficiency, prior call center experience, and the ability to work from home within 80km of our local office.

You will handle inbound inquiries, diagnose issues, and document interactions in our systems. Ideal candidates will have a high school diploma, fast typing, and a quiet work environment with reliable high-speed