Remote Tech Support Specialist for Growth & CX Impact

MCI; Aurora; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Career growth and learning

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI Careers is seeking Remote Technical Support Representatives to provide troubleshooting support for various clients. Responsibilities include responding to technical inquiries, diagnosing issues, and guiding users through solutions. Candidates should possess strong English proficiency and prior call center experience. The role offers competitive benefits and an emphasis on personal development, promising an exciting career within a growing company.

Qualifications

• Must be 18 years or older.
• Prior call center experience is required.
• Work from home experience is preferred.
• Ability to multitask and self-manage effectively.

Responsibilities

• Respond to inbound technical support requests.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions.
• Document all customer interactions accurately.

Skills

Strong command of the English language

Technical troubleshooting

Customer service

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Windows operating systems

Job description

MCI Careers is seeking Remote Technical Support Representatives to provide troubleshooting support for various clients. Responsibilities include responding to technical inquiries, diagnosing issues, and guiding users through solutions. Candidates should possess strong English proficiency and prior call center experience. The role offers competitive benefits and an emphasis on personal development, promising an exciting career within a growing company.