Remote Tech Support Specialist — Solve, Learn, Grow

MCI; Cavite City; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health maintenance organization (HMO) coverage

Dental coverage

Free meals during training

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI is seeking Remote Technical Support Representatives in Cavite City, Philippines. This role requires assisting clients with technical inquiries and troubleshooting issues, ensuring customer satisfaction in a remote work setting.

Ideal candidates will have call center experience, a high-speed internet connection, and proficiency with Windows operating systems. MCI offers a competitive benefits package and career growth opportunities.

Qualifications

• Must be at least 18 years old.
• Must have previous call center experience.
• Must have a high-speed internet connection.
• Strong command of the English language is required.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions.

Skills

Technical troubleshooting

Customer service

Interpersonal skills

Typing speed

Microsoft Office

Education

High school diploma or equivalent

Tools

Windows operating systems

Job description

MCI is seeking Remote Technical Support Representatives in Cavite City, Philippines. This role requires assisting clients with technical inquiries and troubleshooting issues, ensuring customer satisfaction in a remote work setting.

Ideal candidates will have call center experience, a high-speed internet connection, and proficiency with Windows operating systems. MCI offers a competitive benefits package and career growth opportunities.