Bilingual Technical Support Specialist – Contact Center

MCI; Manila; Remote; PHP 203,000 - 243,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Career growth

Employee shuttle services

Company retreats

Job summary

MCI is seeking a Technical Support Representative in Manila to provide first-level technical assistance across multiple platforms. You will troubleshoot hardware and software, guide customers through configurations, and document all interactions in the ticketing system.

The role emphasizes strong communication and a customer-first approach in a fast-paced BPO environment. Ideal candidates have 1–2 years of tech support experience, solid knowledge of operating systems, and fluency in English and

Qualifications

• 1–2 years of technical support or IT helpdesk experience in a contact center.
• Strong knowledge of operating systems, browsers, and common software.
• Excellent communication and customer service skills.
• Fluent in English and Spanish; able to explain technical concepts simply.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions and product configurations.
• Escalate unresolved issues to higher-level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up-to-date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Skills

Technical support

Customer service

English & Spanish

Communication

Education

High school Diploma

Job description

MCI is seeking a Technical Support Representative in Manila to provide first-level technical assistance across multiple platforms. You will troubleshoot hardware and software, guide customers through configurations, and document all interactions in the ticketing system.

The role emphasizes strong communication and a customer-first approach in a fast-paced BPO environment. Ideal candidates have 1–2 years of tech support experience, solid knowledge of operating systems, and fluency in English and