IT Helpdesk Specialist: Fast-Growth Tech Support

MCI; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

MCI is recruiting an IT Helpdesk Specialist in Angeles City, Philippines, to provide customer support across diverse tech environments. The role involves resolving technical issues, troubleshooting, and ensuring smooth operation of IT systems.

The ideal candidate should possess a strong technical background and proficiency in tools like Excel and Five9. MCI offers a dynamic work environment with ample opportunities for career growth.

Qualifications

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of hardware, operating systems, and commonly used software applications.
• Proficiency in Excel, Five9, and other data processing tasks.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Assist users in resolving hardware and software issues.
• Perform routine maintenance tasks, such as software updates and antivirus scans.

Skills

Technical support

Communication skills

Customer service

Troubleshooting

Hardware knowledge

Software knowledge

Education

Associate's degree in Computer Science or Information Technology

Tools

Excel

Five9

Job description

MCI is recruiting an IT Helpdesk Specialist in Angeles City, Philippines, to provide customer support across diverse tech environments. The role involves resolving technical issues, troubleshooting, and ensuring smooth operation of IT systems.

The ideal candidate should possess a strong technical background and proficiency in tools like Excel and Five9. MCI offers a dynamic work environment with ample opportunities for career growth.