Bilingual Tech Support Specialist (English/Spanish)

MCI; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Dental Coverage

Career growth opportunities

Performance and loyalty bonuses

Shuttle services

Job summary

MCI is seeking a Technical Support Representative in Manila, Philippines, responsible for providing first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and inquiries across various platforms.

Qualifications include 1–2 years of technical support experience and strong communication skills. Benefits include HMO coverage, performance bonuses, and opportunities for career growth. Join us for a rewarding career with MCI.

Qualifications

• 1–2 years of technical support or IT helpdesk experience in a contact center.
• Must be 18 years and older.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Document all interactions and solutions in the ticketing system.

Skills

Technical support experience

Communication skills

Customer service skills

Knowledge of operating systems and software

Fluency in English and Spanish

Education

High school Diploma / GED

Diploma or degree in IT or Computer Science

Job description

MCI is seeking a Technical Support Representative in Manila, Philippines, responsible for providing first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and inquiries across various platforms.

Qualifications include 1–2 years of technical support experience and strong communication skills. Benefits include HMO coverage, performance bonuses, and opportunities for career growth. Join us for a rewarding career with MCI.