Remote Technical Support Specialist

MCI; Philippines; Remote; PHP 279,000 - 424,000; Full time

Job summary

MCI is seeking Remote Technical Support Representatives in the Philippines to provide technical assistance across hardware, software, and connectivity issues. You will troubleshoot, guide users through solutions, and document interactions while maintaining high English proficiency and strong customer service focus.

Ideal candidates have prior call center experience, work-from-home familiarity, reliable high-speed internet, and the ability to meet performance metrics in a remote setup.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step-by-step solutions and escalate complex issues when necessary.
• Document all customer interactions accurately in the system.
• Maintain up-to-date knowledge of products, services, and support procedures.
• Ensure customer satisfaction by providing timely and effective resolutions.
• Follow company protocols and security guidelines when handling sensitive information.
• Collaborate with internal teams to improve support processes and customer experience.
• Meet performance metrics including resolution time, customer satisfaction, and attendance.

Skills

Technical support

Customer service

English proficiency

Troubleshooting

Work-from-home experience

Education

High school diploma

Job description

MCI is seeking Remote Technical Support Representatives in the Philippines to provide technical assistance across hardware, software, and connectivity issues. You will troubleshoot, guide users through solutions, and document interactions while maintaining high English proficiency and strong customer service focus.

Ideal candidates have prior call center experience, work-from-home familiarity, reliable high-speed internet, and the ability to meet performance metrics in a remote setup.